TERMS AND CONDITIONS
Your travel has been booked by Dive in Australia ("us" or "we"), on the basis of the following terms and conditions.
The enclosed ticket(s) ("voucher(s)") have been booked by us on your behalf with various Service Providers. Each Service Provider may have their own terms & conditions applying to your travel. We will clarify all operators cancelation and refund policies during our communication and on final booking confirmations once payment has been made in full for the operator’s tour. It is important that you read the relevant & corresponding brochure for each of your bookings in order to understand all applicable terms & conditions. If you require additional information to that contained in the brochure then we recommend that you contact the Service Provider for further clarification.
IMPORTANT- DIVE MEDICAL
Insufficient dive qualifications and/or some medical conditions may prevent you from diving.
Prior to diving you will be asked in writing: Certified Divers And Snorkellers: If you intend on participating in scuba diving activities in Australia in some cases a "Waiver Release and Indemnity Deed" form is required to be completed or a series of questions relating to your current health and physical fitness condition to ensure you are medically fit to scuba dive. You will be asked "Are you currently suffering from any illness or injury that may be incompatible with diving?" If you answer yes to this question you will then need to obtain a dive medical from a doctor saying that you are fit to scuba dive. This must be acquired PRIOR to departure. If you have any questions about any of these medical requirements please contact us.
Open tickets: You must book your travel dates in advance with the individual Service Provider as per details provided on your voucher. (Min 10 to 14 days in some cases)
Tickets with booked dates: It is your responsibility to ensure you redeem your tickets on the dates booked. If you wish to change these dates you must organise it with the Service Provider directly, with adequate notice. You must reconfirm all booked dates 48 hours prior to travel (minimum guide only) or in the manner stated on your voucher. If applicable, dietary requirements should also be confirmed at this time.
Payments – Dive in Australia requires full payment at the time of booking. Dive in Australia honours to the best of its ability all individual companies refund and cancellation policies. These will be made clear prior to making payment for your booking.
Pickup Points: Please let us know at time of booking where you will be staying Cairns so we can give you a pick up time. If you are unsure at the time of booking, please let us know 48 hours prior to course commencement.
CANCELLATIONS and REFUNDS
Credit card fees and charges incurred for payments made using a credit card are currently honour by Dive in Australia. Dive in Australia reserves the right to apply an Admin fee without notice. In addition, if a Service Provider charges us for the cancelled travel you must also pay us the amount that we are charged on your behalf by the Service Provider. It is therefore possible your cancellation fees could be up to 100% of the cost of the booking, regardless of whether travel has commenced (for example cancellations made within 24hrs of travel or certain tour bookings). The Cancellation Fee will apply in all cases where a tour is able to run. For example, if you are unable to reach a tour due to an "act of God" (for example a road is cut off due to flooding) the normal Cancellation Fee will apply if the tour still runs in your absence or would have run but for your absence. If a tour or other travel service is cancelled by the Service Provider, we will refund you the amount paid for the tour or other travel service less a 10% administration fee ("Admin Fee").
The 10% Admin Fee does not apply to:
Dive Courses where you fail a Dive Medical test; or
Skydives cancelled by the Service Provider within 3 days of booking due to weather, and a full refund will apply.
Where a refund or other payment applies, you may choose to transfer the whole cost of the tour to another tour. However, we may charge you a transfer fee of $30.
Whilst we normally attempt to process refunds swiftly, situations (such as natural disasters) may result in up to 30 days processing time, due to high volume.
We endorse the recommendation of the Department of Foreign Affairs and Trade that all travellers take out travel insurance. We can provide information to you about travel insurance should you require it. It your personal responsibility to purchase your own travel insurance to cover any liability which may be incurred to us or a Service Provider and other travel misadventures that you wish to be insured against.
We recommend that you source travel insurance with a low excess payment, to make claiming on cancelled tours worthwhile.
We endeavour to package tours that will meet your expectations. However, we take no responsibility for any matters that arise with regard to or during individual tours or arrangements with individual Service Providers.
We appreciate your feedback, whether complaints, compliments or suggestions. However, to the extent permitted by law we will not be responsible to you for any loss, expense or damage that you may suffer during any particular tour, accommodation or travel, no matter the cause. These matters are the responsibility of each individual Service Provider and you agree that you will not hold us liable in any such circumstance.
We endeavour to package the best value tours available at the best prices. However, we take no responsibility for price fluctuations arising from changes in the prices charged by Service Providers occurring before final payment. Accordingly, the price of your travel is subject to change until such time as you pay for the travel in full.
Many tours have extra costs and you should be aware that there may be added expenses. These expenses will differ for each Service Provider but some of the more usual extras are: EMC Tax, Stinger suit Hire, Luggage storage, Sleeping Bag Hire, Linen Hire, National Park Fee, Food, Insurance, Accommodation, Equipment Hire, Petrol Levy. We will alert you to extra costs to the extent reasonably practicable. However, you must also check with each individual Service Provider when you confirm your ticket.
All ticket/voucher reissues attract a $20 administration fee.
Transfers between tours may incur a $30 administration fee